Do I need a referral for your services?
No - If you’re an adult 16 and over, give us a call or email to discuss your concerns further so that we can determine how we can best meet your needs.
* Please note that due to the large number of referrals being received, it may take longer than normal to be contacted regarding your referral. Rest assured we have received your request and will be in touch with you as soon as we can. We’re looking forward to working with you!
What can I expect when I come to my first session?
At HISELER, KELLY & ASSOCIATES you can expect a warm, professional, and confidential space to discuss your concerns. First, we will review our privacy and confidentiality policies and answer any questions you may have. If you are seeing us for treatment services we will listen to you, gather background information, help you with goal setting, and support you in becoming comfortable with the therapeutic process. This might include having you complete questionnaires that can help us fully understand your thoughts/feelings/behaviors, come to potential diagnoses, develop a specialized treatment plan, and establish a baseline to track your progress throughout treatment. Treatment sessions are normally 50 minutes in length.
If you are coming for a psychological assessment, the length and content of the first session is dependent on the type of assessment you are seeking. We may meet with you on more than one occasion and will likely have you complete comprehensive psychological measures in order to better answer the referral question. More of what you can expect during your assessment process will be answered when you book your appointment.
Will my session be in person or virtual?
HISELER, KELLY & ASSOCIATES offers you its services taking into account the most convenient and helpful way in which to receive them. This may include:
Phone sessions - your clinician would call you at your appointment time from a blocked number
Encrypted video call - no download of software required. Our booking software sends you a link to connect with your clinician that has end to end encryption
In-person.
Please note that each of our clinicians maintains autonomy over their own days of availability and/or preferences regarding availability for in-person sessions. For new clients, our Intake Coordinator will discuss these particulars with you, based on the clinician you are booking with. With current clients, your clinician will reach out to you to address their current protocols regarding in-person session availability.
Do I need to wear a mask for my in-person appointment?
As of June 14, 2022 clients are no longer required to wear a mask at HISELER, KELLY & ASSOCIATES. Both clients and clinicians can choose to regulate mask use based on their own preference and comfort. We ask that everyone is respectful of those who still wish to wear a mask. Clients and clinicians are asked to continue self-monitoring for Covid-19 symptoms. If you are sick please call and have your appointment changed to virtual or reschedule to a later date.
How much do your services cost?
Our services are NOT covered under the Ontario Health Insurance Plan (OHIP).
The Ontario Psychological Association (OPA) and the Ontario College of Social Workers and Social Services Workers (OCSWSSW) set a standard hourly rate for mental health services. However, HISELER, KELLY & ASSOCIATES may discuss different rates based on the service being offered. Rates for psychological services are different for individual therapy compared to assessments, and whether the service is general clinical or a specialized forensics matter.
If eligible, third party payers may cover the cost of your treatment with a registered psychologist or registered social worker. The following are some examples of third party payers:
Extended Health Care Benefits
Workplace Safety and Insurance Board (WSIB)
Canadian Forces
Veterans Affairs Canada (VAC)
Non-Insured Health Benefits for First Nations and Inuit (NIHB)
Legal Representative
Legal Aid